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Refund policy for Thendoo Pro

How refunds and cancelling work for Thendoo Pro, paid through our reseller Paddle: a full refund within 30 days of your first payment, and cancel any time.

Updated:

Draft — must be reviewed by a lawyer before publishing. This text is not in force yet.

We want paying for Thendoo to feel safe. If Pro isn’t right for you, you can have your money back or simply stop paying.

A full refund within 30 days

If you’re not happy with Pro, ask for a refund within 30 days of your first payment and you’ll get the full amount back, without having to give a reason. This covers your first payment on either the monthly or the yearly plan.

After a refund, your account moves to Free. Nothing you made is deleted.

Cancel any time

You can cancel Pro whenever you like in Settings → Plan and billing → Manage billing. Pro stays on until the end of the month or year you’ve already paid for, then your account moves to Free, and you won’t be charged again.

Renewals after the first payment aren’t refunded as a rule, because you can cancel before they happen. If a renewal caught you by surprise, for example a yearly renewal you forgot about, write to us within 14 days of it and we’ll refund it. We’d rather you leave happy.

How to ask

Email [email protected] from the address on your account, or reply to your Paddle receipt. Tell us roughly when you paid; the order number from the receipt helps.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. That means the refund itself is made by Paddle, to the card or account you paid with. It usually appears within 5 to 10 working days, depending on your bank. TODO-verify: Paddle’s stated refund timing.

You can also go to Paddle directly at paddle.net with the details in your receipt.

This policy adds to your rights under the law, it doesn’t replace them. If you live in the EU or the UK, you also have the right to withdraw within 14 days described in Paddle’s buyer terms.

Things we can’t refund

We may refuse a refund where an account was used to break our terms of service, or where the same person asks for refunds again and again. Sales tax or VAT is refunded together with the price.