Contact Thendoo support

The quickest way to reach us is email: [email protected]. A person reads every message. There’s no chatbot in front of it and no ticket maze.

Before you write

Many answers are already in the help center: setting up your first Today, connecting Google Calendar or ClickUp, importing from another app, and exporting or deleting your data. If a guide doesn’t cover your question, or something doesn’t work the way a guide says, write to us.

What to include

You don’t need to write much. These details help us answer in one reply instead of three:

• What you were trying to do, in a sentence. “I tried to import my bank statement” is enough.
• What happened instead, and the exact wording of any message you saw.
• Where it happened: the web app, the phone app, or the browser extension, and which browser or phone.
• The email address of your Thendoo account, if you’re writing from a different one.

Please never send your password, a two-step code, recovery codes or card details. We will never ask for them.

Plans, payments and refunds

Our online reseller, Paddle, handles payments, invoices and refunds as the merchant of record. You can update your card, download invoices or cancel yourself in the app under Settings → Plan and billing → Manage billing. For anything else about a payment, such as a refund under our refund policy, write to [email protected] and we’ll sort it out with Paddle for you. You can also contact Paddle directly through paddle.net, using the details in your receipt email.

Privacy requests

To ask what we hold about you, or to have something corrected or erased, write to [email protected]. You can do most of this yourself in the app: Settings → Your data exports everything you’ve stored, and deleting your account gives you 30 days to change your mind before the data is erased.

Security reports

If you think you’ve found a security problem, email [email protected] with the steps to reproduce it. Please give us a reasonable time to fix it before telling others, and don’t access or change anyone else’s data while testing.

Business and Enterprise

Want Thendoo for your team or company, with invoices, custom terms or help moving your team in? Write to [email protected] and tell us about your team and what you need.